SHIPPING RATE
Shipping Information
SHIPPING RATES
Our roses are carefully packed and then delivered to you by courier. The following delivery options and charges are applicable to all products sold by David Austin Roses, across all states.*
| ORDER TOTAL | Under $20 | $20.01 - $60.00 | $60.01 - $100.00 | Over $100 |
|
|
$5.95 |
$14.95 |
$19.95 |
$24.95 |
*For orders to Alaska and Hawaii, an additional $20 will be applied to the normal shipping rate.
There is no shipping cost on gift cards.
When will I RECEIVE my roses?
Both bare root and potted roses are live plants with seasonal availability. When you receive your rose will depend on your location. We will only ship roses within the right planting time for your area. Please be aware that depending on your location your rose may not arrive until the following year.
| SHIPPING SEASON | STATES SHIPPING FOR 2022 |
|
January - February 2022 |
Florida, Hawaii |
|
January - March 2022 |
Alabama, Arkansas, California, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Texas |
|
January - April 2022 |
Arizona, Nevada |
|
February - April 2022 |
Oregon |
|
March - April 2022 |
Connecticut, Delaware, Kentucky, Maryland, New Jersey, New Mexico, Oklahoma, Rhode Island, Washington DC, Tennesse, Virginia, West Virginia |
|
March - May 2022 |
Illinois, Kansas, Massachusetts, Missouri, Ohio, Pennsylvania |
|
April - May 2022 |
Colorado, Idaho, Indiana, Iowa, Michigan, Nebraska, New York, Utah, Vermont, Washington, Wisconsin, Wyoming |
|
May 2022 |
Alaska, Maine, Minnesota, Montana, New Hampshire, North Dakota, South Dakota |
States still shipping for 2021
| SHIPPING SEASON | STATES STILL SHIPPING FOR 2021 |
|
March - May 2021 |
Illinois, Kansas, Massachusetts, Missouri, Ohio, Pennsylvania |
|
April - May 2021 |
Colorado, Idaho, Indiana, Iowa, Michigan, Nebraska, New York, Utah, Vermont, Washington, Wisconsin, Wyoming |
|
May 2021 |
Alaska, Maine, Minnesota, Montana, New Hampshire, North Dakota, South Dakota |
States shipping for 2022
| SHIPPING SEASON | STATES SHIPPING FOR 2022 |
|
January - February 2022 |
Florida, Hawaii |
|
January - March 2022 |
Alabama, Arkansas, California, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Texas |
|
January - April 2022 |
Arizona, Nevada |
|
February - April 2022 |
Oregon |
|
March - April 2022 |
Connecticut, Delaware, Kentucky, Maryland, New Jersey, New Mexico, Oklahoma, Rhode Island, Washington DC, Tennesse, Virginia, West Virginia |
Bare root season by state
Bare root roses will be delivered between January and May 2023, depending on your location. We only ship our roses when it is the right time to plant and for this reason shipping times may be affected by weather and may vary by location.
Roses should not be planted in drought, freezing or waterlogged conditions.
You will receive a shipping notification once your rose is on its way to you. Please note that your location and climate may determine when your rose is shipped.
Seasonal Shipping for POTTED ROSES
Potted roses can be ordered year round but are only are shipped between between April - May and September - October. Please be aware that depending on when you order your rose may not arrive until the following season.
| SHIPPING SEASON | STATES |
|
April - May 2022 |
All states |
|
September - October 2022 |
All states |
You will receive a shipping notification once your rose is on its way to you. Please note that your location and climate may determine when your rose arrives within the shipping season.
How will my roses arrive?
Bare Root Roses
Bare root roses are dormant plants that are dug up from the field and shipped without foliage or soil. Due to their dormant state they have seasonal availability and are delivered between January and May, depending on your location.
2-Quart Potted Roses
Potted roses arrive planted in a 2-Quart pot. They have seasonal availability in spring (April-May) and fall (September-October) for all states.
Image is for representation of packaging, please note your plant may arrived larger or smaller than pictured above.
DELIVERY FAQ
How will my order be delivered?
An order from David Austin Roses will arrive safely and securely by courier. If you have provided a delivery instruction then your order will be left as requested. Both Bare Root and 2-Quart Potted roses will arrive securely packaged in a sturdy, rose print box. Depending on the items ordered and the time of year your items may arrive separately.
Can I order a delivery to go to my place of work or another address?
Yes, we accept alternative addresses at checkout – just choose a billing address and a separate delivery address. Please note that it is your responsibility to make sure that the delivery address is accessible for the delivery vehicle and is able to accept the delivery.
What happens if I am out when the delivery arrives?
During the checkout process you are able to leave delivery instructions to make sure your order is left in a safe place.
Do I need to sign for my delivery?
No, our couriers are instructed to follow the delivery instructions provided by the customer at checkout and if no instructions are given, leave the order in a safe place/with a neighbor. If someone is available to receive the order the courier may ask for a signature.
Can I cancel or change my order after checkout?
Yes, you have the right to cancel an order within 14 days of the order being made. In some cases an order can be cancelled or changed before dispatch. To do so, call us on 800 328 8893 between 8.00am and 6.00pm CST, Monday - Friday (9.00am - 4.00pm on weekends) on the day of purchase. If an order has already been dispatched please see our returns, replacements and refunds policies for more details. Any additional charges to a changed order will be made at the point of the change.
My order is late what should I do?
We’re very sorry your order has not arrived on time. Please call our helpful team on 800 328 8893 or email us@davidaustinroses.com with your Order Number and we will check on the status and delivery estimate of your order. The exact delivery time of your order will depend on the delivery service chosen, the rose growing season and whether or not the order was made before 2pm Monday-Friday.
Part of my order hasn't arrived, where is it?
Depending on the items within your order, some products may arrive separately to ensure items arrive in a safe and timely manner. Please don’t hesitate to call us on 800 328 8893 if you feel an item should have arrived. The following are common reasons for different delivery dates for our products:
BARE ROOT ROSES: Bare root roses ordered between June and December are not delivered until January - May of the following year, depending on your zone.
2-QUART ROSES: 2-Quart potted roses are available to pre-order twice a year. Those ordered between February and March will be delivered between April and May. Those ordered between June and August will be delivered between September and October of the same year. All dependent on your zone.
BOOKS AND ROSE ACCESSORIES: To prevent damage, non-rose items are shipped separately, by your chosen shipping method.
Do you deliver to Canada?
We are sorry to confirm that we will not be shipping to Canada this season. At this early stage we are unable to confirm if we are able to supply orders for next season but can confirm you will still be able to make purchases from our trusted nurseries.
Returns
For information on returns and refunds please click here.
Contact Us
Should you have any questions regarding the delivery of your order, our rose experts are here to help. Please call them on 800 328 8893 or fill out the contact form here.